Pay your bill online!

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Last Updated on Tuesday, 10 September 2013 15:13

The city of Pullman is pleased to offer our customers the option to pay online.  Paymentus—The Real-Time Bill Payment Company™ —is an independent, third-party, automated payment service that accepts Visa, MasterCard, Discover, and check.

You can pay your bill anytime, 24 hours a day, 7 days a week.

Online bill pay Q & A
•    What do I need to have on hand to use this service?
•    How do I access this service?
•    Why is there a service fee?
•    Is the city of Pullman getting any part of the fee?
•  Is there customer service if I have a question or problem


What do I need to have on hand to use this service?
 
•    Either your utilities account number, ambulance run number or miscellaneous account number
•    The balance owed on your bill
•    Your credit card or check routing information
•    A valid e-mail address for confirmation receipt (online payment only)

How do I access this service?
 
For the specific type of payment you need to make, click on the link that will take you to the secure, third-party website of Paymentus Corporation.

•    City utility payments for water, sewer, stormwater services: Paymentus will charge a $3.95 service fee for each $230 utility payment transaction. Go to https://ipn.paymentus.com/otp/stde/plm or call toll free 1-877-281-2073.

•    Payments for city ambulance services: Paymentus will charge a $29.95 service fee for each $1200 ambulance payment transaction. Go to https://ipn.paymentus.com/otp/stde/plca or call toll-free 1-877-565-3803.

•    Payments for miscellaneous city bills: Paymentus will charge a $4.95 service fee for each $300 miscellaneous transaction. Go to https://ipn.paymentus.com/otp/stde/plcm.


Why is there a service fee?
 
•    Paymentus charges a fee to use their service.
•    The fee covers payment handling and processing charges.

Is the city of Pullman getting any part of the fee?
 
•    The city of Pullman does not receive any part of the service fee.
•    Paymentus is an independent company providing a service to the city of Pullman.

Is there customer service if I have a question or problem?

•    Contact Paymentus at 1-800-420-1663 or This email address is being protected from spambots. You need JavaScript enabled to view it. .